Centre For Continuing Education — University in Newtown

Reviews of Centre For Continuing Education

• Bria

  Added 2016.08.27

  I did a two-day course and found the resources and the tutor to be extremely helpful. I'll definitely be going back.
• Daniel

  Added 2016.05.01

  My Spanish course with Vince Nave was excellent. However, the Centre's customer service is appalling. After being in an accident (written off) one night, the customer service manager implied I was lying so I could re-do the class I missed. When I immediately sent the insurance details as proof, there was no apology - just a sassy response referring me to the student code of conduct. I tried to escalate my complaint, but it was not responded to. When I looked on the documented case note, it had been closed by the actual customer service manager. I tried to escalate it further and received a general apology from another employee who said that the manager would not be providing a personal apology. I am so shocked by the lack of high quality customer service (by the "customer service" manager) and process at such a reputable university. Unfortunately, despite the excellent education that I received at the Centre (and previously at the University), I will never return to the University of Sydney, and none of my employees will be doing professional development on my behalf through it either. A really disappointing outcome for such simple client-facing skills.
• Bryan

  Added 2016.02.10

  I did a beginner's German language course here and I was very disappointed. Firstly there were 20 people in the course - which is just too many for a language class. Secondly despite being advertised as a complete beginners course, most of the other students enrolled had done German before, so they completely dominated group work and had no patience with any one who was a genuine beginner. The tutor was competent enough I guess, but as others have mentioned the CCE customer service either completely rude or non-existent. Once they have your money they don't care what kind of an experience you have.
• Dylan

  Added 2015.03.11

  The teachers can barely speak a word of Spanish & think that by just speaking at you in Spanish for 2.5 hours, you will learn. In level 2, I wrote to the teacher asking if she could speak a bit more in English because it's too confusing & she responded 'it's inconvenient for me to speak in English'...I have tried asking for clarification on things & the teachers just say it in different ways but still only in Spanish simply because they don't know much English. Also the class I am currently in has no reception & there is no wifi access unless you're a student enrolled in the uni- it is ridiculous that in a room where you can't even use your phone for a Spanish to English dictionary you also have a teacher talking at you in a language you don't know. An appalling service offered by CCE & they don't have any power to do anything about this when you call to complain either.
• William

  Added 2014.09.13

  I am currently studying level 3 Spanish at CCE & wouldn't recommend doing language classes here. Although my level 1 teacher, Maria was an absolute gem & an amazing teacher who I learnt so much with, going up to level 2 & now level 3, I have had a bad experience.
• Luke

  Added 2013.10.13

  I've been learning Mandarin at CCE. It's been excellent. The teacher is awesome and the course content is very useful. I'll continue for semesters to come.